Refund policy

Please handle the poster with care and package it securely for its return. You may be responsible for any loss of value caused by handling beyond what is necessary to inspect it.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, please contact us at raro@raffaelerossi.com. Include your order number and, if possible, photographs of the item and packaging. We will assess the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with your legal rights. Please wait for our instructions before returning the item.

Refunds

For a return, we will refund you using your original payment method. Where required by law, the refund includes the cost of standard delivery. We will issue the refund within 14 days of receiving your return request, although we may wait until we receive the poster or evidence that you have sent it back. Your payment provider may need additional time to show the refund in your account.

This policy does not limit your statutory rights, including your right of withdrawal and your rights if an item is faulty.